Refund & Returns Policy

Last updated: June 20, 2026

We want you to be happy with what you order. If something is not right, contact us at hi@shopkanna.com and we will work with you to make it right.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery with your order number and a photo of the issue.

Satisfaction

Because our products are consumable beverages, we are generally unable to accept returns of opened product for health and safety reasons. If you are not satisfied with an unopened item, contact us within 30 days of delivery.

How Refunds Are Issued

Approved refunds are issued to your original payment method. Please allow 1-2 weeks for processing.

How to Start a Return or Claim

Email hi@shopkanna.com with your order number and a brief description of the issue.

Cancellations

If you need to cancel an order, contact us as soon as possible. Once shipped, it cannot be canceled.